Ask Your ServiceNow Instance. Update Safely.
Research. Approve. Build.
TorchTiger Engineer is a Chrome extension for ServiceNow developers that runs in Edge too, built on Anthropic’s Claude. It explains how your instance works, then changes it once you approve a plan.
See It Work on a Real Instance
A real ServiceNow instance: it explains a demo app, checks it for the Store, fixes a line you approve and answers a support question.
One Product, Two Editions
Community — Free
For the individual developer. Your key, your account, your data.
- Bring your own Anthropic key
- No TorchTiger account
- Nothing goes through TorchTiger
Team — $20/dev/mo
For the team. Each browser checks in with TorchTiger and sends it a record of every AI configuration change. Launching soon.
- TorchTiger-hosted Hub for members, roles and seats
- AI profiles: Anthropic, Amazon Bedrock or your own gateway
- Per-instance write rules
- PII redaction enforced for everyone
- Central change log with a read-only auditor role
- Flat per seat — no credits
What TorchTiger Engineer Does
In every edition
Plan & Approve
The plan card shows each field and value the AI will write, or a flow’s trigger and steps. Configuration goes into a tracked update set. Access and many-record steps ask again.
Store Readiness
Building an app for the ServiceNow® Store? Run a Quick scan of the Certification Self-Test’s 88 rules, or a Full scan of up to 233 checks, with a fix for each.
Checks Its Own Work
Before you approve, the card marks any field that may not save. After it writes, it reads each record back and names any value that didn’t save.
Deep Research
Ask how anything works. It traces rules, scripts, policies and flows, and searches 27 places for “Where is this used?”
Works Inside Your App
Pick an app, or take the one the page belongs to. Your questions carry its structure, and the plan warns when a change is outside it.
Commit & Publish
Commit an app’s changes to Git and publish a new version to your app repository.
Change Log & Revert
Every configuration change it makes is logged, and reverts once you approve, deletes included. A change to data, such as an incident, isn’t logged.
A Write-Up When It Can’t
When it can’t make a change, it writes the fix up for a developer: the cause, the fix and how to test it.
Built for Security-Conscious Teams
Community has no tracking. Every permission and data flow is on the Security page.
No ServiceNow Password
Engineer rides your signed-in session and your own permissions. Your Anthropic key stays encrypted under a passphrase only you know.
Minimal Permissions
Runs only on ServiceNow pages, apart from a settings overlay you open, and loads no remote code. Page checks ask Chrome for one more permission, only if you turn them on.
Human in the Loop
Write mode starts off. Every AI change waits for your approval of its plan. Commit and publish, the Self-Test, its saved decisions, Instance Scan and live tests act only on your click, with Write on.
Building or Supporting a Store App?
For Store App Builders
Start before your partnership comes through: scan the app as you build, then run the Certification Self-Test Tool from the panel once it’s installed.
For Support Teams
Answer customers’ questions about the app yourselves, and hand developers a write-up only when the app needs a fix.
Common Questions
Can TorchTiger Engineer change production?
No. On production, TorchTiger Engineer’s AI switches off: no chat, no reads, no writes. It also stays off on any instance it can’t confirm is non-production. On Team, your admin also decides which instances allow writes.
Do I need to install a ServiceNow plugin?
No. TorchTiger Engineer is a browser extension, so nothing is installed on your instance. Team also uses TorchTiger’s servers and two web apps it hosts: the Hub and the Engineer web app.
Can TorchTiger Engineer change an app installed from the ServiceNow Store?
Yes, when ServiceNow lets that app be customised. It plans the change into your customisation, which the vendor’s next version won’t include. When the vendor protects a file, or the app can’t be customised, it writes the fix up for the app’s developers instead.
Who builds TorchTiger Engineer?
Saurav Sarkar, TorchTiger’s founder, with 14+ years in enterprise software, including time on ServiceNow’s certification team. Design partners help shape what comes next. Write to him or book a call.
Start With the Free Community Edition
Build on your dev instance with nothing to manage. For a team, see Team ($20/dev/mo).
Get the Community Edition- Free extension — bring your own key
- Plan & approve before any AI change
- Off on production