Terms of Service

By using torchtiger.com, or by installing or using TorchTiger Engineer, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use them.

TorchTiger is a brand of QuoDroid Software Development Private Limited, Kolkata, India (“we” and “us”). TorchTiger Engineer is our product.

If you accept these terms for an organisation, you confirm that you can bind it, and “you” includes it.

TorchTiger is a tool for professional ServiceNow developers. You must be 18 or over to use it.

torchtiger.com, including the contact form and our demo videos.

The free edition of TorchTiger Engineer. It runs in your browser on your own Anthropic key and sends TorchTiger nothing.

The paid edition, for businesses. It adds TorchTiger’s Hub and Engineer web app at app.torchtiger.com, and TorchTiger’s servers at api.torchtiger.com, which the extension uses after you sign in.

Set up only by separate written agreement. Where that agreement differs from these terms, the agreement applies.

We give you a personal, non-exclusive, non-transferable licence to install and use TorchTiger Engineer for your own work or your organisation’s. It lasts while you follow these terms. Team features also need a paid seat.

All rights are reserved. Our code ships unminified, so you can read it. You may not copy, modify, sell, rent, sublicense or redistribute it, build a product from it, or remove its copyright or licence notices, except where the law allows this anyway.

The open-source components inside the extension come under their own licences, listed in its THIRD_PARTY_LICENSES file.

Use TorchTiger Engineer only on ServiceNow instances you are allowed to use. It works through your own signed-in session, with your permissions, so it can see and do only what you can.

It is built for development and test instances. It switches off on production, and on any instance it cannot confirm is non-production: no chat, no reads, no writes. This is a safeguard, not a replacement for your own controls.

Write mode is off by default. Nothing is created, changed or deleted until you approve a plan, and you are responsible for the changes you approve. Review and test them as you would your own work before you move them on.

A revert replays the state saved before a change, after you approve it. It cannot undo everything, such as later edits or work done outside TorchTiger Engineer, so keep your usual backups and update sets.

TorchTiger Engineer is powered by Claude. It calls Anthropic’s API with your own Console API key, under your agreement with Anthropic, and you pay Anthropic for that usage. Anthropic does not allow third-party tools to use Claude Pro or Max subscriptions, so the extension accepts Console API keys only.

It calls the provider in your team’s AI profile (the Anthropic API, Amazon Bedrock or your own gateway), under your organisation’s agreement with that provider.

You must follow Anthropic’s Usage Policy and, on Team, the acceptable-use terms of your team’s provider.

AI can be wrong. Check Claude’s answers and plans before you rely on them or approve them.

Your prompts, your ServiceNow data and what Claude produces for you belong to you or your organisation. We claim no rights in them, and you are responsible for how you use them.

We do not use your content or Claude’s output to train AI models. The Community edition sends TorchTiger nothing. On Team, we use workspace data only to run the service, as our Privacy Policy describes.

Team is for business use. By subscribing, you confirm you are buying for your business, trade or profession, not as a consumer.

A workspace owner signs your organisation up and adds members. You are responsible for your workspace, for who you add, and for keeping sign-in codes private.

$20 per developer per month, flat per seat, as on our Pricing page.

Dodo Payments is our authorised reseller and merchant of record for Team. You buy Team from Dodo Payments under its Buyer Terms, and you use it under these terms. Dodo Payments handles your payment, taxes and invoices.

We tell workspace owners at least 30 days before a new price applies to your next renewal.

Your organisation owns its workspace data. We process it for you as our Privacy Policy describes, and a data processing agreement is available on request.

Free, so there is nothing to cancel or refund. Remove the extension whenever you like.

Team subscriptions renew each month until cancelled.

Cancel in Dodo Payments’ customer portal, or email support@torchtiger.com, at least 48 hours before the end of your billing period. Your seats stay active until that period ends.

We do not refund part-used periods. Dodo Payments handles any refund under its Buyer Terms.

The TorchTiger name and tiger logo, this website and TorchTiger Engineer belong to QuoDroid Software Development Private Limited or its licensors. You may not use them without our written permission, except to refer to TorchTiger accurately.

If you send us ideas or feedback, we may use them freely, with no obligation to you.

We are not liable for any indirect, incidental, special, consequential or punitive loss, or for lost data, profits or revenue, arising from TorchTiger.

Our total liability for any claim is limited to the greater of the amount paid for your Team subscription in the 12 months before the claim, or US$100.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, for wilful misconduct or gross negligence, or any other liability that cannot be limited by law.

Features we label beta or preview may change or be withdrawn at any time, and come without any commitment.

You must follow the export control and sanctions laws that apply to you, and you may not use TorchTiger where those laws forbid it.

We are not liable for delays or failures caused by events beyond our reasonable control.

You may not transfer these terms without our written consent. We may transfer them to a successor to our business.

These terms, with our Privacy Policy and any written agreement we sign with you, are the whole agreement about TorchTiger.

If any part of these terms is found invalid or unenforceable, it is limited or removed only as far as necessary, and the rest stays in force.

support@torchtiger.com

security@torchtiger.com, acknowledged within 3 business days.

QuoDroid Software Development Private Limited, Kolkata, India.