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Walkthrough · 1:54 ·

ServiceNow® Catalog Item With a Manager Approval Flow

TorchTiger Engineer, an AI coworker, reads first, plans, waits for your grant, builds a catalog item with manager approval, and admits a wrong report.

TorchTiger Engineer built the Home Office Monitor catalog item and its flow: manager approval, then a catalog task, or a closed request on rejection. It read the trigger and both actions first, and wrote nothing until you granted its plan. Test orders showed the wrong Requested for and an open request; it fixed both as you asked.

Video Transcript

  1. 0:00

    I asked an AI, TorchTiger Engineer, for a ServiceNow catalog item with manager approval.

  2. 0:07

    Before planning, it read the trigger and both actions it would use.

  3. 0:12

    Its plan came back: a catalog task if approved, the requested item closed if rejected.

Full transcript (24 lines)
  1. 0:19

    Nothing was written until I granted it.

  2. 0:24

    Once I did, it built the item and the flow, and read them back.

  3. 0:28

    Here's the flow it built, in Workflow Studio.

  4. 0:32

    Then I tested it: I ordered one for TTE Demo Requester.

  5. 0:35

    But something wasn't right. Requested for said System Administrator, so no manager got the approval.

  6. 0:41

    Classic.

  7. 0:44

    I asked why. It found the variable had the right person, but Requested for didn't.

  8. 0:49

    So I told it to make that variable the Requested For type.

  9. 0:59

    I gave it the go-ahead, and its first reply blamed a business rule.

  10. 1:03

    The rule was innocent.

  11. 1:06

    But the panel caught that nothing had run, and asked it again.

  12. 1:10

    This time it ran, and it said its first report was wrong.

  13. 1:13

    I ordered again, and now Requested for showed the person I chose.

  14. 1:17

    And the approval went to TTE Demo Manager.

  15. 1:20

    Next I tried a rejection, and its item closed.

  16. 1:23

    But its request still said Approved, and stayed open.

  17. 1:27

    I asked it to close the parent request too.

  18. 1:32

    It planned a new step six, on the Else path.

  19. 1:39

    With the fix in, I rejected another order. Its request showed Closed Rejected.

  20. 1:44

    In the published flow, step six now closes the request.

  21. 1:48

    Try it on your own developer instance, at TorchTiger dot com.

Next up

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